Project Manager IT ( CSM)
Job Summary
We are looking for a skilled Project Manager who will serve as a bridge between our clients and our technical teams. The ideal candidate will excel in both customer relationship management and project coordination. You will be responsible for ensuring the successful delivery of cloud migration and application management projects, meeting customer expectations, and fostering long-term client relationships.
About lowtouch.ai
lowtouch.ai is a no-code AI agent platform designed for enterprise automation. We empower organizations to deploy AI-powered automation seamlessly, eliminating the complexity of traditional development.
Our Vision: As an emerging technology, we aim to capture market share within the next 3–6 months. Currently, product management is handled by the Founder & CEO and the Co-Founder. We are looking for a strong product leader to establish a structured product management function and drive execution.
This is a high-visibility, high-impact role for someone who is strategic, execution-focused, and passionate about AI-driven automation.
Why Join Us?
✅ Lead & Build – Define and establish product management best practices from the ground up.
✅ Shape the Future – Own the product vision, strategy, and execution for a next-gen AI automation platform.
✅ Drive Market Adoption – Influence product direction, sales enablement, and enterprise AI adoption.
✅ Expand Thought Leadership – Collaborate with marketing to scale our podcast and LinkedIn engagement.
✅ Work with Experts – Partner with a strong engineering team, sales force, and leadership to deliver impact.
Key Responsibilities
Client Engagement:
- Act as the primary point of contact for clients, understanding their needs, objectives, and success criteria.
- Build and nurture strong client relationships by providing exceptional customer service and support throughout the project lifecycle.
Project Management:
- Collaborate with technical teams to plan, execute, and monitor cloud migration and application management projects.
- Develop project plans, schedules, and budgets, and ensure adherence to project timelines and budgets.
Communication and Reporting:
- Regularly communicate project progress, milestones, and challenges to clients, ensuring transparency and alignment with client expectations.
- Prepare and deliver project status reports and presentations to clients and internal stakeholders.
Issue Resolution:
- Identify and address project-related issues promptly and effectively, working with cross-functional teams to find solutions.
- Escalate critical issues to senior management as needed.
Quality Assurance:
- Ensure the quality and delivery of project deliverables meet or exceed client expectations.
- Conduct project reviews and quality assessments to identify areas for improvement.
Risk Management:
- Proactively identify project risks and develop risk mitigation plans.
- Manage changes in project scope, schedule, and costs.
Customer Satisfaction:
- Measure and evaluate customer satisfaction through surveys and feedback mechanisms.
- Take corrective actions to enhance customer experience and project success.
Documentation and Knowledge Sharing:
- Maintain accurate project documentation, including project plans, schedules, and client communication records.
- Share knowledge and best practices with internal teams for continuous improvement.
Preferred Skills and Qualifications:
- Bachelor’s/Master’s degree in a relevant field (e.g., Business, IT, Project Management).
- Proven experience as a Project Coordinator or similar role in the IT or cloud services industry.
- Strong understanding of cloud technologies, Docker, containers, Kubernetes, and cloud platforms.
- Excellent project management skills, including the ability to create and manage project plans.
- Exceptional communication, negotiation, and interpersonal skills.
- Customer-centric mindset with a passion for ensuring customer success.
- Problem-solving and critical-thinking abilities.
- Knowledge of project management tools and methodologies (e.g., Agile, Scrum) is a plus.
- Project management certification (e.g., PMP, CAPM) is a plus.
- At least 8+ years of experience as a project manager or system analyst
- Strong communication and presentation skills.
- Excellent organizational and leadership abilities.
Who We’re Looking For
Must-Have Skills & Experience:
✔️ 5+ years in Product Management (Enterprise SaaS, AI, No-Code, or Automation preferred).
✔️ Proven experience in launching & scaling enterprise products.
✔️ Strong technical understanding of AI, automation, and enterprise workflows.
✔️ Expertise in defining & executing product roadmaps in Agile environments.
✔️ Strong background in customer research, GTM strategy, and sales enablement.
✔️ Highly data-driven, comfortable using analytics to drive decisions.
Nice-to-Have Experience:
➕ Experience working in early-stage startups.
➕ Exposure to B2B enterprise sales cycles & pricing models.
➕ Thought leadership initiatives (podcasts, blogs, speaking engagements, etc.).
➕ Understanding of AI governance, security, and compliance in enterprise environments.
Benefits & Perks
- Opportunity to define the future of AI automation.
- Work closely with the CEO & leadership team in a strategic role.
- Competitive salary & growth opportunities in a fast-scaling company.
- Remote-first, flexible work environment.
- Access to industry conferences, training, and mentorship.
How to Apply
