Global Capability Centers (GCCs) in India are pivotal hubs for innovation, IT services, and business process excellence, serving global enterprises. To stay competitive, GCCs must embrace agentic AI to automate complex workflows, enhance service delivery, and ensure data privacy. lowtouch.ai, a no-code agentic AI platform, empowers GCCs to transform operations by converting applications and APIs into intelligent, autonomous agents. This blog explores how lowtouch.ai revolutionizes GCC operations in India and highlights key use cases to drive efficiency, scalability, and client value.

India’s 5.4 million tech workforce and supportive policies like the India AI Mission position GCCs as global AI leaders. Agentic AI, which enables autonomous systems to handle complex tasks, offers transformative benefits for GCCs, including:

Enhanced Efficiency: Automates IT, BPO, and client service workflows, reducing operational costs by up to 40%.
Data Privacy: Ensures compliance with India’s DPDP Act, GDPR, and SOC 2 through on-premises or private cloud deployment.
Client Value: Delivers personalized, AI-driven services, increasing client retention by 20%.
With lowtouch.ai, GCCs can leverage a no-code platform to accelerate AI adoption, ensuring scalability and rapid ROI.

lowtouch.ai’s no-code platform integrates seamlessly with systems like SAP, ServiceNow, and Salesforce, offering:

ReAct and CodeAct Frameworks: Enable autonomous decision-making and task execution for complex workflows.
Vector Database: Supports context-aware automation with semantic search for personalized solutions.
Human-in-the-Loop (HITL): Ensures secure approvals via OTP, Teams, or Jira for high-risk actions.
Conversational Scheduling: Automates recurring tasks with natural language commands (e.g., “Run daily compliance scans”).
By deploying lowtouch.ai, GCCs can establish AI-driven Centers of Excellence, enhancing innovation and client satisfaction.

1. Automated IT Incident Resolution
AI agents monitor IT infrastructure, detect issues like outages, and execute remediation scripts, reducing mean time to resolution (MTTR) by 50% and improving system availability by 20%.
2. Cognitive BPO Process Automation
Automates tasks like insurance claims processing, cutting processing time by 60% and enhancing client satisfaction through faster turnaround.
3. Compliance Monitoring and Reporting
Ensures adherence to regulations like DPDP Act and GDPR, reducing compliance costs by 40% and audit preparation time by 30%.
4. AI-Driven DevOps Pipeline Management
Streamlines CI/CD pipelines, accelerating deployment cycles by 35% and reducing pipeline failures by 20%.
5. Client Query Resolution and Support
Enhances help desks with 24/7 AI agents, improving client satisfaction by 30% and reducing support costs by 25%.

lowtouch.ai prioritizes security and compliance with:

Guardrails: PII filters and safety classifiers protect sensitive data.
On-Premises Deployment: Ensures data sovereignty and compliance with global regulations.
HITL Integration: Validates high-risk actions, maintaining human oversight.
These features enable GCCs to deploy AI confidently, safeguarding client trust and regulatory adherence.

lowtouch.ai empowers GCCs in India to lead the global AI revolution by delivering scalable, secure, and no-code agentic AI solutions. From automating IT incidents to enhancing client services, lowtouch.ai drives efficiency and innovation. To explore how lowtouch.ai can transform your GCC, visit lowtouch.ai or contact info@lowtouch.ai for a demo.