On the morning after a major storm, an insurance CFO joins an operations call. Claims volumes are surging. Vendors are mobilised. And hundreds—soon thousands—of invoices are already hitting the system.
Nothing is technically “down.”
Yet the same questions return:
- Which vendors are safe to pay quickly?
- Which invoices can we trust?
- Where are the hidden risks?
This is the daily reality of vendor management and invoice handling in insurance—critical processes that quietly consume time, money, and leadership attention.
This is where Agentic AI makes a meaningful difference.
The Problem Hiding in Plain Sight
Most insurance enterprises already use automation:
- OCR to read invoices
- Workflows for approvals
- Tools for vendor onboarding
But these systems follow rules, not judgment.
As a result:
- Vendor risk reviews happen only once or twice a year
- Invoice errors are discovered late
- Teams spend 40% of their time fixing exceptions
- Compliance always feels reactive
The process works—until volume spikes or something changes.
What Is Agentic AI?
Think of Agentic AI as a digital operations manager.
It doesn’t just extract data—it:
- Understands documents
- Connects information across systems
- Decides the next step
- Takes action within policy
- Explains its decisions for audit
It works alongside teams, handling routine decisions so people focus on what truly needs judgment.
A Simple Vendor Management Story
Imagine onboarding a new claims vendor.
Before
- Forms are emailed
- Documents are manually reviewed
- Risk checks take weeks
- Issues are often discovered later
With Agentic AI
- The AI reads the contract immediately
- Checks insurance coverage and cyber posture
- Flags missing or risky clauses
- Continuously monitors the vendor—not just once a year
Result:
Vendor onboarding drops from weeks to days, and hidden risks surface early.
A Simple Invoice Handling Story
After a storm, 1,000 invoices arrive.
Before
- OCR captures data
- Humans validate amounts and codes
- Some invoices are duplicated
- Payments are delayed
With Agentic AI
- AI reads each invoice
- Matches it to contracts and claims
- Detects duplicates and anomalies
- Auto-approves clean invoices
- Escalates only exceptions
Result:
Faster payments, fewer errors, and happier vendors—without adding staff.
Why Business Leaders Care
This isn’t about replacing people.
It’s about removing friction.
Agentic AI delivers:
- Cost reduction through fewer manual interventions
- Risk reduction via continuous oversight
- Scalability during peak events
- Audit-ready transparency for regulators
Most importantly, it turns operational teams from firefighters into strategic partners.
The Takeaway
Vendor management and invoice handling aren’t glamorous—but they are foundational.
Agentic AI transforms them from slow, reactive processes into intelligent, self-driving workflows. The insurers who adopt this approach won’t just process invoices faster.
They shall operate with more confidence, control, and resilience—especially when it matters most.
About the Author
Nitin Chibber
Program Manager
Nitin Chibber has held senior leadership roles driving large-scale initiatives in release management, Agile (Scrum), DevOps, and Azure implementations. He brings a strong track record of aligning technology with business goals to deliver high-impact, scalable solutions.
Program Manager focused on Delivery Excellence, Nitin leads end-to-end project execution and transformation efforts, leveraging Agile methodologies and cloud-native tools to optimize performance and accelerate delivery. He is passionate about continuous improvement and enabling organizations to thrive in a fast-evolving digital landscape.
